{"id":2920,"date":"2025-11-02T22:04:14","date_gmt":"2025-11-02T21:04:14","guid":{"rendered":"https:\/\/pong-bot.de\/support-warranty\/"},"modified":"2026-03-18T22:54:53","modified_gmt":"2026-03-18T21:54:53","slug":"support-warranty","status":"publish","type":"page","link":"https:\/\/pong-bot.de\/en\/support-warranty\/","title":{"rendered":"Support &amp; Warranty"},"content":{"rendered":"\n<p><\/p>\n\n<h2 class=\"wp-block-heading\">Customer Support for PongBot Training Devices<\/h2>\n\n<p>We want to ensure that you can make optimal use of your PongBot training system.<br\/>Our support team will assist you with setup, usage, and technical questions.<\/p>\n\n<p>If you have any questions about your device, please contact us.<\/p>\n\n<p><strong>Email Support:<\/strong><br\/><a>contact@pong-bot.de<\/a><\/p>\n\n<p>Response time usually <strong>within 24\u201348 hours<\/strong>.<\/p>\n\n<h1 class=\"wp-block-heading\">Warranty<\/h1>\n\n<p>All PongBot training devices come with a <strong>manufacturer&#8217;s warranty<\/strong>.<\/p>\n\n<p>The warranty covers manufacturing defects and technical malfunctions that occur during normal use.<\/p>\n\n<p>The exact warranty period may vary depending on the model.<\/p>\n\n<p>The warranty generally excludes:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Damage due to improper use<\/li>\n\n\n\n<li>Normal wear and tear of consumables<\/li>\n\n\n\n<li>Damage due to transport or dropping<\/li>\n<\/ul>\n\n<h1 class=\"wp-block-heading\">Warranty Process<\/h1>\n\n<p>If a problem occurs with your device, please proceed as follows:<\/p>\n\n<h3 class=\"wp-block-heading\">1. Contact Support<\/h3>\n\n<p>Please send an email to:<\/p>\n\n<p><a>contact@pong-bot.de<\/a><\/p>\n\n<p>with the following information:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Device model<\/li>\n\n\n\n<li>Description of the problem<\/li>\n\n\n\n<li>Photos or video of the defect<\/li>\n\n\n\n<li>Order number<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">2. Diagnosis<\/h3>\n\n<p>Our support team will review the problem and assist you with:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Troubleshooting<\/li>\n\n\n\n<li>Software or app issues<\/li>\n\n\n\n<li>Device settings<\/li>\n<\/ul>\n\n<p>Many problems can be <strong>resolved online<\/strong>.<\/p>\n\n<h3 class=\"wp-block-heading\">3. Repair or Replacement<\/h3>\n\n<p>If a repair is necessary, we will assist you with:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Spare parts<\/li>\n\n\n\n<li>Repair solutions<\/li>\n\n\n\n<li>Replacement of individual components<\/li>\n<\/ul>\n\n<h1 class=\"wp-block-heading\">Spare Parts &amp; Accessories<\/h1>\n\n<p>Various spare parts are available for PongBot devices, for example:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Batteries<\/li>\n\n\n\n<li>Remote controls<\/li>\n\n\n\n<li>Power supplies<\/li>\n\n\n\n<li>Wheels<\/li>\n\n\n\n<li>Electronic modules<\/li>\n<\/ul>\n\n<p>Please contact us if needed.<\/p>\n\n<h1 class=\"wp-block-heading\">Returns \/ Service<\/h1>\n\n<p>Should a return be necessary, our support team will provide you with the relevant information on the further process.<\/p>\n\n<p>Please <strong>do not return devices without prior contact<\/strong>.<\/p>\n\n<h1 class=\"wp-block-heading\">Usage Tips<\/h1>\n\n<p>To ensure a long lifespan for your training device:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Store the device dry<\/li>\n\n\n\n<li>Clean regularly<\/li>\n\n\n\n<li>Use only suitable balls<\/li>\n\n\n\n<li>Keep firmware \/ app up to date<\/li>\n<\/ul>\n\n<h1 class=\"wp-block-heading\">Further Assistance<\/h1>\n\n<p>If you have further questions, please also visit our page:<\/p>\n\n<p><strong><a href=\"https:\/\/pong-bot.de\/en\/qa-faq\/\">Q&amp;A \/ FAQ<\/a><\/strong><\/p>\n\n<p>There you will find answers to:<\/p>\n\n<p>Technical features<\/p>\n\n<p>Shipping<\/p>\n\n<p>Training<\/p>\n\n<p>App control<\/p>\n\n<p>Bei Fragen helfen wir Ihnen gerne pers\u00f6nlich weiter:<br\/>&#x1f4de; Telefon: +<a>4915565264192<\/a><br\/>&#x1f4ac; WhatsApp: <a>wa.me\/4915565264192<\/a><br\/>&#x1f4e7; E-Mail: <a href=\"mailto:service@pong-bot.de\">service@pong-bot.de<\/a><\/p>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Support Contact, Warranty Process, Returns\/Service.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2920","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/pong-bot.de\/en\/wp-json\/wp\/v2\/pages\/2920","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pong-bot.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pong-bot.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pong-bot.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pong-bot.de\/en\/wp-json\/wp\/v2\/comments?post=2920"}],"version-history":[{"count":1,"href":"https:\/\/pong-bot.de\/en\/wp-json\/wp\/v2\/pages\/2920\/revisions"}],"predecessor-version":[{"id":2922,"href":"https:\/\/pong-bot.de\/en\/wp-json\/wp\/v2\/pages\/2920\/revisions\/2922"}],"wp:attachment":[{"href":"https:\/\/pong-bot.de\/en\/wp-json\/wp\/v2\/media?parent=2920"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}