Right of Withdrawal
You have the right to cancel this contract within fourteen (14) days without giving any reason.
The cancellation period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods.
To exercise your right of withdrawal, you must notify us
Evergold GmbH
Tumringer Straße 261A
79539 Lörrach
Germany
Email: contact@pong-bot.de
notify us of your decision to cancel this contract by means of a clear statement (e.g., a letter sent by mail or an email). You may use the attached sample cancellation form for this purpose, although its use is not required.
Consequences of Withdrawal
If you cancel this contract, we must refund to you all payments we have received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than fourteen days from the day on which we receive notice of your withdrawal.
We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods—whichever comes first.
You must return or hand over the goods to us immediately, and in any case no later than fourteen days from the date on which you notify us of your cancellation of this contract. The deadline is met if you ship the goods before the fourteen-day period expires.
You are responsible for the direct costs of returning the goods. For products that, due to their nature, size, or weight, cannot normally be returned via regular mail, you are also responsible for the direct costs of returning these items. The actual return shipping costs depend on the destination and the shipping carrier you choose.
You are only liable for any loss in value of the goods if such loss is attributable to handling that goes beyond what is necessary to assess the nature, characteristics, and functionality of the goods.
Exclusion or Premature Termination of the Right of Withdrawal
The right of withdrawal does not apply or expires early in the following cases:
- Goods that cannot be returned for health or hygiene reasons and whose seal has been broken after delivery,
- other exceptions provided for by law pursuant to § 312g, para. Section 2 of the German Civil Code (BGB).
Sample Cancellation Form
(If you wish to cancel the contract, please fill out this form and return it to:)
Evergold GmbH
Tumringer Straße 261A
79539 Lörrach
Germany
Email: contact@pong-bot.de
I/We hereby cancel the contract I/we entered into for the purchase of the following goods:
…
Ordered on: …
Received on: …
Name of the consumer(s): …
Address of the consumer(s): …
Signature of the consumer(s) (only for paper notifications): …
Date: …
