Customer Support for PongBot Training Devices
We want to ensure that you can make optimal use of your PongBot training system.
Our support team will assist you with setup, usage, and technical questions.
If you have any questions about your device, please contact us.
Email Support:
contact@pong-bot.de
Response time usually within 24–48 hours.
Warranty
All PongBot training devices come with a manufacturer’s warranty.
The warranty covers manufacturing defects and technical malfunctions that occur during normal use.
The exact warranty period may vary depending on the model.
The warranty generally excludes:
- Damage due to improper use
- Normal wear and tear of consumables
- Damage due to transport or dropping
Warranty Process
If a problem occurs with your device, please proceed as follows:
1. Contact Support
Please send an email to:
with the following information:
- Device model
- Description of the problem
- Photos or video of the defect
- Order number
2. Diagnosis
Our support team will review the problem and assist you with:
- Troubleshooting
- Software or app issues
- Device settings
Many problems can be resolved online.
3. Repair or Replacement
If a repair is necessary, we will assist you with:
- Spare parts
- Repair solutions
- Replacement of individual components
Spare Parts & Accessories
Various spare parts are available for PongBot devices, for example:
- Batteries
- Remote controls
- Power supplies
- Wheels
- Electronic modules
Please contact us if needed.
Returns / Service
Should a return be necessary, our support team will provide you with the relevant information on the further process.
Please do not return devices without prior contact.
Usage Tips
To ensure a long lifespan for your training device:
- Store the device dry
- Clean regularly
- Use only suitable balls
- Keep firmware / app up to date
Further Assistance
If you have further questions, please also visit our page:
There you will find answers to:
Technical features
Shipping
Training
App control
Bei Fragen helfen wir Ihnen gerne persönlich weiter:
📞 Telefon: +4915565264192
💬 WhatsApp: wa.me/4915565264192
📧 E-Mail: service@pong-bot.de
